Adjustable Bed Reviews Provide Insight into Consumer Satisfaction

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After looking at all the information available about the top manufacturers of adjustable bed bases, we’ve seen how the owners of such beds feel about their purchases. This is valuable information if you’re thinking about buying one of these beds yourself. Reading reviews of adjustable beds by people who already have them in their homes is one of the best ways of deciding whether or not this purchase is right for you. On average, 4.3 out of 5 customers are satisfied with their purchase (in other words 85 to 86 percent of customers are happy). This is an exceptionally high satisfaction rating. This article will look at some reviews of specific makes and models while also giving you some general information about the good and bad points of these beds to help you make your decision.

Adjustable Bed Top Manufacturers’ Reviews

As we said above, customers are generally very satisfied with the adjustable beds that they purchase. From brand to brand, the biggest differences you’ll see are the appearance, controls, motor type, optional features, warranty and price. In this article we’ll examine three of the top American manufacturers in this market. These companies all sell beds under their own brand names as well as through private labels for retailers and mattress companies.

These comparisons pertain only to the adjustable base itself, as it is described by customers in reviews. Mattresses are not included in this discussion because most adjustable bases allow you to choose whatever mattress you prefer. Mattress comfort and quality is complicated and subjective, so we won’t deal with it here. Just remember that the mattress you choose is going to be as important as or even more important than the adjustable base when it comes to comfort and satisfaction.

Leggett & Platt

This is a well-known and established name in the furniture business. Adjustable bases carrying their own brand names such as the Prodigy and S-Cape can be purchased from and other retailers. They also supply adjustable beds sold under such private labels as Craftmatic and others. Across the board, the overall rate of customer satisfaction is 4.2 out of 5, representing a wide range of beds from basic to the most luxurious. At the top end, models such as the Prodigy got even higher ratings, usually nearly 5 out of 5.

  • Warranty: From model to model the warranties vary, but all of them have at least a year of full warranty coverage. Beyond that, the limited lifetime warranties are broken down to cover parts for 2 to 5 years, depending on your model, and the rest is prorated.
  • Price: This ranges from 1000 to 3000 dollars or more, depending on the model, size and retailer.


This is another company that sells adjustable beds both under its own brand (for example the 3E, the 5D and the 7s) and through private labels including the Ergo from Tempurpedic. All models taken together have an average satisfaction rating of 4.5 out of 5.

  • Warranty: There are two different warranty plans here, depending on the model. Comfort and Deluxe product lines come with a 20-year limited warranty, while the Essential model has a limited warranty of only 5 years. In the initial year all service and parts are covered; parts only are covered for the first 5 years; and after that costs get prorated by model.
  • Price: Range from 1200 to 3000 dollars, depending on size, collection and retailer.


This manufacturer is another well-established company selling some models (the WH1 and 2) directly and others through retailers. This manufacturer has a satisfaction rating of 4.5 out of 5 overall across all of their models.

  • Warranty: With this brand you get a 20-year warranty, including a year of full coverage, 2 years coverage of the motor, and 5 years for the parts. Years 6 through 12 are prorated for the owner. The best part is that the warranty excludes nothing, covering electrical components and motors as well as other parts.
  • Price: Ranges from 100- to 2500 and up, depending on size, model and retailer.

Collective Trends

Adjustable beds are perfect for anyone who suffers from breathing problems, poor circulation, heart or lung disease, or even just for people who like to watch TV and read in bed. Gone are the ugly institutional-looking designs – these adjustable bases look almost exactly like regular beds and blend seamlessly into the rest of your bedroom décor. The only change is the amount of comfort you get when you go to bed at night. Here are some common threads running through the consumer reviews we looked at, including both bad and good points.

Pros (According to Reviews)

Adjustable beds offer a number of benefits to their owners, and there are several different ways you can use them to suit your individual needs. Almost every reviewer had something good to say about the health benefits, comfort or convenience offered by these beds. Here’s what they said:

  • The vast majority of reviewers listed at least one of these benefits: less joint pain, less back pain, improvement in symptoms of acid reflux, arthritis, insomnia, GERD, or circulatory/respiratory issues.
  • Many reviewers said that watching TV and relaxing in bed were more comfortable, and many enjoyed the convenience of pre-set features such as zero-gravity.
  • Around 67 percent of customers felt that the massage feature was enjoyable and added to the bed’s value (applicable only to models that include this feature)
  • Customers appreciated that the adjustable beds could be integrated with their existing furniture and décor because they look like regular beds when not in use.
  • These beds require little in the way of maintenance. Many of the manufacturers offer nation-wide service networks to look after repairs covered by the warranty. Most models use simple parts that you can swap out easily.
  • The beds generally have quiet motors. The A/C motors are a bit louder than the D/C, but the noise is slight and properly dampened, so there were no real complaints about noise in the reviews we looked at.

Cons (According to Reviews)

Most complaints centered on warranties, which some consumers didn’t properly understand. Most of the negative comments came from customers who tried to return their purchases, but this was still a fairly low number (around 14 or 15 percent). Here are some possible drawbacks of adjustable beds:

  • • They are often non-returnable, or shipping them costs a lot of money
  • • The warranties vary widely, and most retailers only offer about 1 to 5 years of coverage. After a certain time frame some parts may not be covered, so you have to read the warranty carefully.
  • • These bed bases are heavy and hard to move (look for a model with wheels or casters).
  • • If you sleep on your side, you may not use the adjustable feature as often for sleeping.
  • • Some customers had trouble if they used spring mattresses or very thick mattresses (more than 12 inches).

Overall Impression from Reviews

Adjustable bed bases are on the whole very popular with the people who buy them. Whether they buy them to help with health conditions or just to make watching TV and reading in bed more convenient, customers report high levels of satisfaction with their adjustable beds. Couples were particularly appreciative of the fact that they could adjust their own side of the bed without disturbing their partner, allowing them to continue sleeping in the same bed. On the whole, reviews are highly positive and customer satisfaction rates are high. Still, you need to do your homework and understand the prices and warranty terms before you buy.